Privacy Policy
Last updated: August 2026
Bosch Car Service Melton (Protec Car Care), located at 55 Collins Rd, Melton VIC 3337, respects your privacy. This policy explains how we collect, use, store and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We only collect information that helps us service your vehicle and respond to you. This typically includes:
- Your name, phone number and email address
- Vehicle details such as make, model and registration
- Service history, booking preferences and any notes you provide
- Basic website analytics data such as pages visited and device type
How we collect it
We collect personal information directly from you when you submit a contact or booking form on this website, call or email us, or visit our workshop. Website analytics and advertising data are collected via cookies and similar technologies when you browse the site.
Why we use it
- To provide quotes, bookings, vehicle servicing and repairs
- To contact you about your booking, vehicle or invoice
- To send service reminders, offers and marketing communications where you have opted in
- To improve our website, advertising performance and customer service
Marketing communications
We only send marketing messages, including service reminders and offers by email or SMS, where you have given us consent. You can withdraw consent at any time by using the unsubscribe link in an email, replying STOP to an SMS, or contacting us directly.
Cookies and analytics
This website uses cookies and third-party tools such as Google Analytics and Google Tag Manager to understand how visitors use the site and to measure advertising performance. You can disable or delete cookies in your browser settings, though some parts of the site may not function as intended.
Disclosure of your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example email delivery, booking, accounting and analytics providers — and with parts suppliers or insurers where required to complete work on your vehicle. We may also disclose information where required by law.
Storage and security
Your information is stored in secure workshop management, email and cloud systems. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure, and we retain it only as long as needed for the purposes above or as required by law.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable timeframe.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Bosch Car Service Melton
55 Collins Rd, Melton VIC 3337
0451 522 555
info@boschcarservicemelton.com.au
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.